Frequently asked questions

We use a variety of sustainable materials: non‑woven polypropylene (recyclable), natural cotton canvas, jute (biodegradable), juco (jute‑cotton blend), and calico cotton. All materials are chosen for durability and minimal environmental impact.

Yes! Our bags are designed to replace single‑use plastics. They are reusable, made from renewable or recycled materials, and many are biodegradable at end of life. We prioritize ethical production and low‑carbon manufacturing.

Most bags can be spot‑cleaned or gently hand‑washed with mild soap. Avoid machine washing canvas and jute to preserve shape. Air dry only. Each order includes care instructions.

Non‑woven bags are lightweight, water‑resistant, and cost‑effective – great for events and retail. Canvas bags are heavier, made from cotton, and ideal for premium branding and daily use.

Absolutely! We specialize in custom branding. You can provide your artwork, and we'll offer screen printing, digital transfer, or embroidery. Minimum order quantity starts at 100 pieces.

For custom printed bags, MOQ is usually 100 units. For plain stock bags, smaller quantities may be available. Contact us for specific requirements.

Production typically takes 10–15 business days after design approval, plus shipping time. Bulk orders may require additional lead time. We'll provide a clear timeline upon inquiry.

Yes, we provide digital mockups free of charge. Physical samples can be arranged for a fee (refundable with bulk order). This ensures you're happy with material and print quality.

Yes, we ship globally from Sri Lanka. Shipping costs and delivery times vary by destination. We use reliable couriers and offer carbon‑offset options.

Because many items are custom‑made, returns are only accepted for manufacturing defects or errors on our part. Please inspect your order upon arrival and contact us within 7 days.

Shipping is calculated based on weight, volume, and destination. We'll provide a quote during the ordering process. Bulk orders often qualify for discounted freight.

We partner with certified workshops that provide fair wages, safe working conditions, and no child labor. We visit facilities regularly and maintain transparent supply chains.

Yes, we use recycled cardboard, paper tape, and biodegradable poly bags when necessary. We minimize plastic in all our shipments.

Non‑woven polypropylene (PP) is recyclable in many facilities (check local guidelines). Better yet, reuse it as many times as possible before recycling.